Order Delivery & Return Policy
Colleen Kennedy Herbal Healthcare will normally dispatch items from her dispensary within three working days of receiving your order. We will advise you by email when your order has been shipped. Please allow up to 21 days for receipt of international orders as the speed of international postal services is beyond our control. Many customers will receive their order in a much shorter period of time.
Please note orders may be delivered in 2 shipments, depending on the order and if and supplements were shipping from Nutri Advanced.
Delivery costs within ROI is a flat rate of €8.
Most of our products are shipped via a private courier or An Post. The courier operates on a flat fee basis and other delivery rates reflect standard postal rates.
Returns / Exchanges - Colleens Natural Dispensary
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be returned. Any item that is returned more than 30 days after delivery may not be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Grove Medical Centre
Mill St, Westport, Co.Mayo
To return your product, you should mail your product to:
Grove Medical Centre
Mill St, Westport, Co.Mayo
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are return shipping an item over Euro 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery on Nutri-Advanced Supplements:
Your order will be fulfilled within 3-5 business days from the date you submitted your order, unless there is a delay due to circumstances outside our control. Subject to your cancellation rights set out in our cancellation policy, we will not be liable for any delay or failure to deliver the products due to such circumstances, including any failure in our guaranteed next-day delivery service, except that we will refund you the difference between the cost of standard delivery and the guaranteed next-day delivery service if selected. If there is any delay, we will contact you with a revised estimated delivery date. We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product. If you request us to deliver in instalments, then we may charge you extra delivery costs at our discretion.
Delivery will be completed when we deliver the products to the delivery address that you specified.
For home deliveries, if no one is available at the address to take delivery, the courier/Royal Mail will leave you a note that the products have been returned to either our couriers or our premises, in which case, please contact the courier or us (as appropriate) to rearrange delivery.
We take reasonable care to ensure that the products and their packaging leave our premises in good condition. Please inform us immediately (no later than 7 days after receipt) by contacting Colleen by email, if you find that the delivery does not include products you have ordered, or is incorrect or if any products are damaged upon opening the packaging. Please see our warranty terms below and the Faulty Products section above with regard to damaged or faulty products.
All risk in the products that you order (including risk of loss or damage to the products) shall pass to you on completion of delivery. You own the products once we have received payment in full for them, including all applicable delivery charges.
Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to locations outside of the ROI and UK please contact us for advice and to place orders as the website will not accept orders for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. We will not be responsible if products are delayed or not delivered to you due to seizures under customs or other restrictions. Please contact us directly via the Contact Us page on the website for further information.
Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us via the Contact Us page on the website for alternative means to pay.
You will be responsible for payment of any such import duties, taxes and other fees. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.